Privacy Policy
At our online platform, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our smart home and interior technology services, or interact with our online platform. We operate in India and strive to comply with applicable data protection laws, including the Information Technology Act, 2000 and its rules, and where relevant, the General Data Protection Regulation (GDPR) for users in the European Economic Area.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information (when you make a purchase). We collect this when you register for an account, place an order, subscribe to our newsletter, or contact customer support.
- Smart Home Device and Usage Data: As a smart home technology provider, we may collect data generated by your smart home devices connected through our service. This can include device identifiers, configuration settings, operational status, sensor readings (e.g., temperature, light levels, motion detection), and usage patterns (e.g., when devices are turned on/off, automation rules applied). This data is essential for the functionality and personalization of your smart home environment.
- Technical and Usage Data: When you access our online platform, we automatically collect certain information, including your Internet Protocol (IP) address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and device identifiers. This helps us understand how our services are used and improve user experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. These are used for functional, performance, analytics, and advertising purposes.
How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain Our Service: This includes processing transactions, managing your account, delivering smart home functionalities, and enabling seamless operation of your connected devices.
- To Improve Our Services: We use data to understand user preferences, analyze trends, troubleshoot issues, and develop new products, features, and functionalities.
- To Personalize Your Experience: To tailor content, device suggestions, and service offerings based on your usage and preferences.
- For Customer Support: To respond to your inquiries, provide technical assistance, and resolve any issues you may encounter.
- For Security and Fraud Prevention: To protect our platform, users, and connected devices from unauthorized access, fraud, and other malicious activities.
- For Marketing and Communications: To send you updates, promotional materials, and newsletters (with your consent where required).
- For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.
How We Share Your Information
We may share your information with third parties in the following situations, always ensuring adequate safeguards are in place:
- Service Providers: We engage third-party companies and individuals to facilitate our service, provide service on our behalf, perform service-related services, or assist us in analyzing how our service is used (e.g., payment processors, cloud hosting providers, analytics services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may share your information for any other purpose with your explicit consent.
- Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption protocols, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Smart home device data is retained for the duration necessary to provide the service and for a reasonable period thereafter for analytical and improvement purposes, or as required by law.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following data protection rights:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe as required by law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to enhance your experience on our online platform. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise your data protection rights, please contact us. Our company is based in India, and for formal inquiries or to obtain our registered physical address for legal correspondence, please reach out to us through the designated contact methods on our online platform. We do not use electronic communication details for privacy policy contact.